Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01702 533740
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
The Puzey Family Practice Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Contact Us
  • Doctors & Staff
  • Clinics & Services
  • Practice News
  • Practice Catchment Area
Show Side Menu
NHS 111 - if it's less urgent than 999
  • Change of Address
  • Communication Consent
  • Fitness for work / Sick note
  • Repeat Prescription

Key Information

  • Accurx
  • Registration
  • Prescriptions & medications
  • Appointments & Clinics
  • Mental health & emotional wellbeing
  • getUBetter - Physiotherapy App
  • Pregnancy, babies & children and family planning services
  • Reporting a death & bereavement
  • Non-NHS Service Fee List
  • Be Clear on Cancer
  • Caring for a relative or friend
  • NHS Friends & Family Test
  • Coronavirus & vaccinations
  • Compliments, suggestions & complaints
  • Disability and equality
  • Home Visits
  • CQC
  • Data protection, privacy notice and information handling
  • Useful telephone numbers
  • Live Well
  • Conditions A to Z

BBC Health News

  • I quit TikTok to avoid eating disorder relapse15 Jun 2025 07:37Eve Jones, who had anorexia, says banning "skinnytok" only scratches the surface of a larger issue.
  • Sainsburys and Morrisons told to stop tobacco ads15 Jun 2025 00:50The government has written to the supermarkets to say the adverts are banned by a law passed in 2002.
  • My dad gave me a kidney - now I can have my dream wedding15 Jun 2025 09:09Kieran Innes was worried he would have to curtail his future plans when his kidneys failed.
  • Mood swings fuelled Heston Blumenthal's genius. But the highs got higher and the lows got darker14 Jun 2025 00:02A new BBC documentary looks at how a diagnosis of bipolar disorder at 57 changed the celebrity chef's life.
  • I'm an NHS leader - but mum still suffered at hands of health service because she was black14 Jun 2025 00:06NHS Confederation chair Lord Adebowale says his mother's death illustrates inequalities in the system.
  • Why is my hay fever so bad this year?13 Jun 2025 17:04It's peak pollen season so we set out the best ways to treat hay fever symptoms, and other advice.
Home > Compliments, suggestions & complaints

Compliments, suggestions & complaints

You can use the NHS Friends & Family Test link to leave us a comment

If you have had a great experience or a member of our team has gone the extra mile to help you, please let us know! Positive feedback is great for staff wellbeing and we'd love to share your comments.

Please ask reception for a gold star card to share your comments.

We appreciate that sometimes things can be done better. We welcome your feedback and are always seeking ways to improve the quality, effectiveness and efficiency of our services. Please get in touch if you'd like to share your comments.

If you should need to make a complaint, please do so in writing (email or letter). Our details can be found on the Contact Us page.

Complaints are handled by Practice Manager Tim Curtis and Clinical Practice Manager Erin Burrows.

Alternatively, if you'd like to arrange to speak with practice management please inform the reception team and we'll arrange to call you back at a mutually convenient time.

Further information about making a complaint about NHS services can be found on their website.

If you need help to make a complaint or require assistance from an advocate, the following website may be of help:

  • The Advocacy People
  • POhWER
  • Citizens Advice

Last Updated 29 May 2025

Share

  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Hearing Aids
& Services
Wills
& LPA
Optician
Home
Care

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

The Puzey Family Practice

Southwell House, Back Lane, Rochford, Essex, SS4 1AY

  • 01702 533740
  • reception.mailboxF81007@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Hearing Aids
& Services
Wills
& LPA
Optician
Home
Care